Maintenance agreement

The contract of service and maintenance provides interventions for defects objective of the software, both for failures caused by the user. It also allows you to receive frequent updates on some program components, as well as having great on both versions and upgrades of other software licenses on which the user is interested in acquiring.

The interventions have priority over requests from non-assisted contracts; responses are processed within 24 hours and the solution of problems is just as quickly. Our technicians are available by phone during business hours.

You are permitted to enter the site users to download updated versions of software (excluding upgrade versions), send them in priority to any issues or concerns you are interested in receiving.